Shipping policy
At MotivHaus, we are committed to delivering your order quickly and safely. Please review the information below regarding our shipping process.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed slightly. If there is a significant delay, we will contact you by email.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Canada
Estimated delivery time: 2–7 business days
United States
Estimated delivery time: 4–10 business days
International
Estimated delivery time: 7–15 business days
Delivery times may vary depending on customs processing and the shipping carrier.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package in real time.
Tracking information may take 24–48 hours to update after shipment.
Customs, Duties & Taxes
MotivHaus is not responsible for customs duties or import taxes that may apply to international orders. These charges are determined by your local customs authority and must be paid by the customer.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order.
MotivHaus is not responsible for packages sent to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or does not arrive, please contact us within 7 days of delivery.
Email: themotivhaus@gmail.com
We will work with the shipping carrier to resolve the issue.
Shipping Restrictions
Certain products may have shipping limitations depending on destination. If we are unable to ship to your location, we will notify you and issue a refund.
If you have any questions about shipping, please contact us at: